Buying an anti-cheat device is an investment in your arcade’s profitability. Like any investment, you should understand the warranty terms and return process before committing. This FAQ covers what every buyer should know about our warranty and return policy.
Frequently Asked Questions
Q: What is the warranty period on anti-cheat devices?
A: Every device comes with a manufacturer warranty. The specific period depends on the model. Gen1 and Gen2 devices carry a standard warranty. V5, K8, and AI Trojan Terminator devices have extended warranty terms.
Q: What does the warranty cover?
A: The warranty covers manufacturing defects, component failures under normal operating conditions, and performance issues that prevent the device from functioning as specified. It does not cover physical damage from misuse, water damage, or unauthorized modifications.
Q: Is there a money-back guarantee?
A: Yes. Every device comes with a money-back guarantee. If the device does not perform as expected or is not compatible with your setup, you can return it within the guarantee period for a full refund.
Q: How do I file a warranty claim?
A: Contact me directly through WhatsApp, WeChat, or phone. Describe the issue and provide your order number. Most claims are resolved within 24 hours. For simple issues, I can often diagnose and fix the problem remotely.
Q: What is the return process?
A: Package the device in its original packaging, include all accessories, and ship it to the return address provided. Once the return is received and inspected, the refund is processed within 5 business days.
Q: Who pays for return shipping on warranty claims?
A: Return shipping for warranty claims is covered by the manufacturer. For non-warranty returns (change of mind), the buyer covers return shipping.
Q: Do I need to return all accessories with the device?
A: Yes. The device must be returned with its power adapter, cables, and any other included accessories. Missing accessories may affect the refund amount.
Q: What if the device stops working after the warranty period?
A: Out-of-warranty support is available at a reduced rate. I can often diagnose and resolve issues remotely. If the device needs replacement, out-of-warranty discounts apply.
Q: Is the warranty transferable if I sell my arcade?
A: Yes. The warranty transfers with the device. The new owner should register the transfer with me within 30 days of the sale to update the support contact information.
Q: How long does it take to get a replacement under warranty?
A: Replacement units are shipped within 24 hours of claim approval. Express shipping is used to minimize downtime. Most replacements arrive within 3-7 business days.
If your arcade machine is showing signs of product concerns, send me a message with your machine model and a photo of your setup. I will do a quick remote check for free. Every device comes with a money-back guarantee, official invoice, express shipping, and 1-on-1 technical support.
WhatsApp / WeChat / Phone: +86 158 1582 1587 — Engineer Wang
To discuss the best anti-cheat strategy for your specific arcade setup, message me directly. I offer a free remote diagnostic session — send me your machine model and I will tell you what is going on.