Employee theft and insider cheating require a different prevention approach than external cheating. Employees have legitimate access to machines, understand the venue’s procedures, and can cover their tracks in the daily reconciliation. Stopping insider cheating requires a combination of procedural controls and technical monitoring.
Procedural controls: Implement a two-person rule for cash handling — two employees count and verify cash together. Require manager sign-off for any machine configuration changes. Limit the number of employees with cabinet keys. Change access codes whenever an employee with knowledge of them leaves the company.
Technical monitoring: The Gen2 anti-cheat device logs every machine access event and configuration change. When an employee accesses a machine outside of their authorized duties, the device records the event. Cross-referencing the log timestamps with employee schedules reveals who was on duty during each event. The device also blocks fake coin pulses — a method commonly used by employees to generate free credits for friends.
Response protocol: If the logs show suspicious activity tied to a specific employee, gather evidence before taking action. Review CCTV footage for the times in question. If the evidence confirms insider cheating, follow your venue’s disciplinary procedures.
If your game room is showing signs of employee theft or insider cheating, send me a message with your machine model and a photo of your setup. I will do a quick remote check for free.
WhatsApp / WeChat / Phone: +86 158 1582 1587 — Engineer Wang
To discuss the best anti-cheat strategy for your specific arcade setup, message me directly.
Frequently Asked Questions
Q: How do I distinguish between employee theft and external cheating?
A: Employee theft often happens during the employee’s shift or during off-hours when the employee has access. External cheating happens during operating hours. The Gen2 log timestamps help distinguish between the two.
Q: Should I tell employees that anti-cheat devices are installed?
A: Yes. Knowing that the machines are monitored deters insider cheating. Explain that the devices protect the business and ultimately protect everyone’s jobs.
Q: What if an employee is caught cheating by the Gen2 logs?(
A: Follow your established disciplinary procedures. The Gen2 log provides documented evidence that can be used in the process.
Q: Can the Gen2 device prevent an employee from sharing machine passwords?(
A: The device monitors machine access, not password sharing. To prevent password sharing, change passwords regularly and limit password knowledge to trusted managers.