The warranty is one of the most important factors to evaluate when purchasing an anti-cheat device. A strong warranty protects your investment and indicates the manufacturer’s confidence in the product. Here is a checklist of what to look for in an anti-cheat device warranty.
Minimum warranty period: 18 months. A device with an 18-month warranty uses industrial-grade components designed for continuous operation. Devices with 6-12 month warranties typically use consumer-grade components that degrade faster. Coverage scope: The warranty should cover manufacturing defects, component failures, and workmanship issues. It should not exclude common failure modes. Replacement process: The manufacturer should provide a replacement device before requiring the defective unit to be returned (advanced replacement). Return shipping: The warranty should cover return shipping costs for defective units. Support during warranty period: Technical support should be available throughout the warranty period. Extended warranty options: The manufacturer should offer extended warranty coverage for operators who want additional protection beyond the standard period.
The Gen2, V5, K8, and AI Trojan Terminator devices all come with an 18-month warranty with advanced replacement and return shipping coverage.
If your arcade is showing signs of evaluating anti-cheat device warranty terms, send me a message with your machine model and a photo of your setup. I will do a quick remote check for free.
WhatsApp / WeChat / Phone: +86 158 1582 1587 — Engineer Wang
To discuss the best anti-cheat strategy for your specific arcade setup, message me directly. I offer a free remote diagnostic session.
Frequently Asked Questions
Q: What is not covered by the standard warranty?
A: Damage from physical abuse, improper installation, power surges exceeding the device’s rated protection, and unauthorized modification or repair.
Q: Can I transfer the warranty if I sell my venue?
A: Warranty transfer policies vary by manufacturer. The Gen2 device warranty is tied to the device serial number and transfers with the device.
Q: How do I file a warranty claim?
A: Contact the seller with your device serial number and a description of the issue. I provide warranty support directly for all Gen2, V5, K8, and AI Trojan Terminator devices.
Q: Is an extended warranty worth the cost?
A: For operators who plan to keep their devices for 5+ years, an extended warranty provides peace of mind. For shorter ownership periods, the standard warranty is sufficient.