We have launched a new 24/7 technical support hotline for anti-cheat device buyers. Operators in any time zone can now access technical support at any hour, ensuring that installation and troubleshooting issues are resolved quickly regardless of when they occur.
Support Channels
Support is available through WhatsApp, WeChat, and phone. The hotline is staffed by trained technicians who can assist with installation guidance, troubleshooting, device configuration, and warranty claims. Response time is typically under 30 minutes during business hours and under 2 hours during off-peak periods.
Common Support Scenarios
Installation guidance for first-time buyers, troubleshooting devices that are not showing a status light, reviewing event logs to identify blocked attacks, and coordinating warranty claims or replacements. The support team handles all of these and more.
Languages Supported
Support is available in English, Mandarin, and Spanish. Additional languages can be accommodated with advance notice. The goal is to provide accessible support to operators in every market we serve.
If your arcade machine is showing signs of technical support, send me a message with your machine model and a photo of your setup. I will do a quick remote check for free. Every device comes with a money-back guarantee, official invoice, express shipping, and 1-on-1 technical support.
WhatsApp / WeChat / Phone: +86 158 1582 1587 — Engineer Wang
To discuss the best anti-cheat strategy for your specific arcade setup, message me directly. I offer a free remote diagnostic session — send me your machine model and I will tell you what is going on.